Our Support
We support any Dedicated Server, Cloud Server, or VPS running a Linux OS and CPanel.
True 24x7x365 support?
Many companies claim to offer this but really do not, we guarantee that technicians are available 24 houres a day, 7 days a week 365 days year.
True 24x7x365 monitoring?
When a server cashes,it,s vital that it is rebooted immediately, whether it be day or night, weekday or weekend or even on holidays. We monitor all server 24x7x365 and if your server is down, areboot is issued withn 15 minutes, guaranteed.
Trained & Experienced technicians
all of our technicians are qualified System Administrators with a minimum of 5 years verifiable hands on experience with linux and cpanel. Many of our technicians have their RedHat certification dgree also. All of this ensures qualified technicians.
24x7x365 (5 minute interval) Server Monitoring with Reboot If your server is down, we will follow your instructions to reboot it by either contacting data center or accessing reboot port. Our response time on reboots is Guaranteed within approx. 15-30 minutes! |
Backend Server Software Support and Upgrades Get the latest versions of all system software: Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/CPanel, etc... |
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PCI Compliance Ensure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your server safely and securely. |
Initial Server Setup If you have a new server, we'll setup and configure the server completely from scratch to get the server ready for your use! |
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Monitoring Stats Access your monitoring stats online, in addition to our weekly uptime reports e-mailed to you! |
WHM/CPanel Technical Issues System updates, debugging errors, patching bugs, system compatibility checks. |
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Within 6 Hour Response Time Guarantee for Support Tickets Statistically, most tickets are responded to in less than 1 hour. |
Server Backup Restoration If your server requires a restore, we'll restore all of your backups returning your server back to normal. |
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Within 24 Hour Resolution Time Guarantee for Support Tickets Statistically, most tickets are completely resolved in less than 3 hours. |
Disaster Recovery & Hack Recovery If your server is crashed or hacked, we will determine the cause and rebuild your system from backups. |
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Unlimited Admin Work Time We do not limit the amount of work we do for you, and we do not have any additional fees! |
Server Migration If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server. You must have root access and CPanel running on both the old server as well as the new server. |
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System Security, Optimization and Hardening Performed upon your request as often as you would like. We have a comprehensive list of security software we install and support listed below. If you have any special security requirements, please contact us. |
3rd Party Software Installation Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV, Mailscanner, URCHIN, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, etc... |
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| CHKRootKit - a simple program that detects hacker software and notifies you if any has been detected via email |
| RootKit Hunter - scanning tool to ensure your system does not have any backdoors or exploits |
| Securing and Upgrading of SSH Server - increases security during ssh connections |
| APF or CSF Firewall - most commonly used policy based iptables firewall |
| Anti-DoS configuration - helps mitigate denial of service type attacks |
| Brute Force Detection - notifies you of numerous login authentication failures and automatically blocks the attackers ip in the firewall |
| Log Analysis Software Installation - Emails are dispatched daily, the amount of detail in the emails can be changed on request |
| System Integrity Monitor - 24x7 Internal Monitor that checks all services and restarts them if they are down |
| SPRI - changes the priority of different processes in accordance to level of importance, hence increasing server performance |
| Secure and Optimize Apache (HTTP) - tweaks apache to perform better, and prevent unnecessary information from being easily seen |
| MySQL optimization - increases performance of MySQL |
| host.conf hardenening - prevent dns lookup poisoning & spoofing protection |
| nsswitch.conf modification - secure and optimize DNS lookups |
| sysctl.conf hardening - helps prevent TCP/IP stack from sys-flood attacks and other network abuses |
| FTP Hardening - upgrade and secure your ftp software |
| Removal of unused software - prevents exploits and wasted resources |
| Removal of old logs - regain wasted space by deleting old archived logs |
| Shell Fork Bomb/Memory Hog Protection - prevents a user logged into a shell from consuming all the resources on the server |
| Root Logger - logs and emails you everytime someone accesses root with the timestamp and their ip address |
| MyTOP - tool for monitoring MySQL threads and processes |
| MultiTail - view multiple log files simultaneously |
| TMP Directory hardening ( /tmp, /var/tmp, /dev/shm) - helps prevents execution of malicious scripts |
| Password Scanner - scans for easy to guess and common passwords |
| Filemanager - allows you to edit system files through WHM in case SSH is inaccessible |
| Firewall Admin - allows you to edit firewall allow & deny list and config through WHM |
| Mod_Security - protects against common url based hack injections (installed upon specific request only) |
| Mod_Evasive - defends http based attacks (installed upon specific request only) |
| PHP Tightening - tweaks php to run in a safer and restricted evironment (installed upon specific request only) |
